How to Stop Overservicing Clients w/ Ken Yarmosh
Podcast: Agency LifePublished On: Thu Dec 28 2023
Description: 38% of agencies struggle with frequently overservicing clients. Of the 500+ agencies surveyed for the 2023 State of Agency Operations Report, 44% also said that client demands have become tougher to meet. Are you finding clients more demanding? Is overservicing happening more frequently in your agency?If so, 2024 can be different on both fronts.Ken Yarmosh, Business Coach, Fractional COO and Founder of The Remote Solopreneur, recently joined the Agency Life webinar series and laid out a clear path forward so that agency leaders like you can help your team to stop overservicing clients (for good).In today's episode you'll learn:The root causes of consistently overservicing clientsHow to stop selling widgets and start selling outcomesThe 5 steps to scale up your agency's offersWhy you need to flip the "Communication Pyramid" with clients to deliver client work without the typical headachesResources mentioned in today’s conversation:Connect with Ken on LinkedInWatch the video replay (complete with slide deck) of this conversation: How to Stop Overservicing Clients for GoodHave a question about today's topic? Text it to us here!Want to get more content to support your agency life? Subscribe to the Agency Life newsletter, check out past episodes & find more content at teamwork.com/agencylife. This podcast is brought to you by Teamwork.com.
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