Understanding who is the user vs customer? -- Victoria Zhang // Salesforce
Podcast:Data Driven - Learn essential data literacy, AI and storytelling skills to future proof your career and fuel data informed decisions Published On: Mon Dec 04 2023 Description: Victoria Zhang, VP of Data Science at Salesforce, explores customer centricity and product performance. In the SaaS world, understanding what users are trying to achieve with our software is crucial. Yet, as users often aren't the purchasers, it's essential to communicate effectively with decision-makers who hold the buying authority. Today, Victoria discusses understanding who's the user versus the customer.Connect With: Victoria Zhang: Website // LinkedInData Driven Podcast: Email // LinkedIn // TwitterDominic Bohan: Website // LinkedIn // Twitter