Using consumer insights data to improve CX -- Sam Torres // The Gray Dot Company
Using consumer insights data to improve CX -- Sam Torres // The Gray Dot Company  
Podcast: Data Driven - Learn essential data literacy, AI and storytelling skills to future proof your career and fuel data informed decisions
Published On: Mon Jan 15 2024
Description: Sam Torres, Chief Digital Officer at The Gray Dot Company, shares her insights on optimizing customer experience data insights and privacy regulations. Traditionally, consumer insights came from costly and time-consuming market research reports. However, the digital landscape, powered by AI and machine learning, allows us to swiftly access and understand consumer mindsets, significantly speeding up the process. Today, Sam discusses using consumer insights data to improve customer experience.Connect With: Sam Torres: Website // LinkedInData Driven Podcast: Email // LinkedIn // TwitterDiedre Downing: Website // LinkedIn //  Twitter