Good customer experience isn't just good. For federal agencies, it's the law
Good customer experience isn't just good. For federal agencies, it's the law  
Podcast: Federal Drive with Tom Temin
Published On: Wed Oct 16 2024
Description: There ought to be a law against bad customer experience. There *is* a law, though, that federal agencies have good customer experience. It's known as the 21st Century Integrated Digital Experience Act. How did agencies do in 2023? We find out from the director of information technology acquisition management at the Government Accountability Office, Carol Harris. Learn more about your ad choices. Visit podcastchoices.com/adchoices