136. The Art of Disagreeing Without Conflict: Navigating the Nuance
136. The Art of Disagreeing Without Conflict: Navigating the Nuance  
Podcast: Think Fast Talk Smart: Communication Techniques
Published On: Tue Apr 02 2024
Description: Become a Faster Smarter Supporter by joining TFTS Premium.Disagreement and conflict may look the same on the surface, but the two concepts are, in fact, very different. According to Julia Minson, knowing how these notions differ is crucial to how you approach them. In this episode of Think Fast Talk Smart, Minson and strategic communication lecturer Matt Abrahams delve into the intricacies of conflict and disagreement. Minson, an associate professor of public policy at the Harvard Kennedy School and Stanford University alumna, also shares her expertise on decision-making and conflict negotiation. Minson emphasizes the need for genuine curiosity and receptiveness in communication to foster productive dialogue.Episode Reference Links:Julia Minson: WebsiteUnderestimating Counterparts’ Learning Goals Impairs Conflictual Conversations (Julia’s study about people’s goals when talking to those they disagree with)To have better disagreements, change your words (Article by Julia about HEAR)Ep.30 - Dissolve Disagreements: How Communication Impacts Conflict: Website / YouTube Ep.72 - Quick Thinks: Talk it Out - How to Successfully Negotiate and Resolve Conflict: Website / YouTubeConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionMatt introduces guest Julia Minson, who is an expert in decision-making, conflict negotiation, and the psychology of disagreement.(00:00:54) Journey into Conflict and Disagreement ResearchJulia gives insight into her background and what led her to research disagreement and conflict.(00:01:55) Distinguishing Between Disagreement and ConflictThe difference between disagreement and conflict, and why understanding this distinction is crucial for effective communication.(00:04:12) Strategies for Disagreeing BetterPractical advice on how to disagree constructively without escalating to conflict, focusing on expressing and acting with curiosity.(00:07:05) Demonstrating Curiosity and Conversational ReceptivenessTactics for showing curiosity and conversational receptiveness, including using the HEAR acronym to maintain constructive dialogues.(00:14:38) Managing ConflictManaging and navigating conflict, emphasizing emotional readiness and the importance of choosing battles wisely.(00:18:25) The Final Three QuestionsJulia shares personal experiences with conflict and disagreement, a communicator she admires, and her recipe for successful communication.(00:22:48) Conclusion