Customer Trust and Honesty in the Auto Repair Industry with Oscar Gomez, Part 1
Podcast: The Jaded Mechanic PodcastPublished On: Tue Aug 20 2024
Description: Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff Jeff Compton is joined by Oscar Gomez, who shares his concerns as a shop owner dealing with the complexities of maximizing profits while maintaining vehicle safety. Jeff discusses a frustrating encounter with a customer who questioned necessary repairs, emphasizing the importance of thorough assessments to prevent dissatisfaction. Oscar highlights the challenges posed by the extreme heat in California and the difficulties of running a shop without air conditioning.00:00 Thriving in automotive testing and case studies.09:06 Disbelief over targeting program proponents for non-compliance.14:01 New safety inspections linked to a government program.20:03 Seller misleads buyer, car inspection process changes.23:09 Unmaintained car may fail emission inspection.29:03 I relate to unfairness in expert consulting.32:27 Evaluating technicians' performance and suggesting further training.41:23 Debate over car belt repair at dealership.47:02 Hyundai Kia check engine, low oil, burning 4 quarts.49:38 Customers ignoring oil change leads to issues.56:23 She's upset about other shops' service.01:00:57 AC maintenance and environmental impact in the industry. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
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