Mike Allen Says Ethics Need to Improve in Auto Repair
Podcast: The Jaded Mechanic PodcastPublished On: Tue Jan 28 2025
Description: Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HEREMike Allen owns Carfix Auto Repair and Tires in Raleigh, NC. He's also the President of the Automotive Service and Tire Alliance of North Carolina. He just started a podcast of his own, too! Confessions of a Shop Owner with Mike Allen. Check it out here! Today, Jeff and Mike discuss how to treat employees well and learn from past leadership mistakes to start a thriving work environment. Mike also says that ongoing training and self-improvement are crucial for owners, technicians, and service advisors.00:00 Training: One Size Doesn't Fit All05:53 Streamlined Vehicle Inspection Process09:04 Car Repair Estimate Process11:34 Auto Repair Support for Complex Cases15:01 Technicians Resist Changing Write-Up Process18:09 Service Communication Issues19:47 Diagnostic Decision: Cost vs. Certainty25:09 Transparent Interview Process Benefits27:16 Natural Leader's Journey30:42 Generational Impact of IGO Expo33:35 Expanding Perspectives through Dialogue36:06 Commitment to Business Process41:42 Disagreement on Shop Owner's Reputation44:56 Changing Communication in Skilled Trades46:45 Career Advice for Young Tradesperson50:00 Balancing Growth and Workforce Priorities53:08 "Top Technician in Industry" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
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