#173 - "We Booked 400 Calls a Week": How Avoca AI is Shaping Home Services
#173 - "We Booked 400 Calls a Week": How Avoca AI is Shaping Home Services  
Podcast: Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Published On: Thu Feb 27 2025
Description: Tyson Chen from Avoca is back to break down how AI is changing the game for home service call centers.We dive into Avoca’s AI tools—like Coach for CSR training and Responder for automated call handling—that have helped us book more jobs while cutting costs. We also get into the real challenges of bringing AI into traditional call centers and what’s coming next in the AI space. If you want to know how AI can boost efficiency and improve customer service, this episode is packed with insights.Special Thanks to AvocaLooking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish. Click here to schedule a demo: https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2025-01Special Thanks to ModernizeWe’ve been using Modernize them for our water quality leads, and it’s been smooth sailing from day one.  If you’re serious about boosting your leads, definitely check them out: https://modernize.com/pros/leads?utm_campaign=owned-podcastEpisode Hosts: 🎤John Wilson: @WilsonCompanies on XJack Carr: @TheHVACJack on XEpisode Guest:Tyson Chen on Linked In: https://www.linkedin.com/in/tysonchen17/Send Us Mail!Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC