Work Disruption? Klarna's AI Assistant Does Work of 700 Full Time Agents
Work Disruption? Klarna's AI Assistant Does Work of 700 Full Time Agents  
Podcast: The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis
Published On: Wed Feb 28 2024
Description: Klarna's new AI chatbot, powered by OpenAI, has showcased impressive capabilities in its first month, effectively performing the tasks of 700 full-time customer service agents. Engaging in 2.3 million conversations, the bot handled two-thirds of Klarna's customer service interactions, achieving satisfaction rates on par with human agents. Plus Apple ditches car plans to focus on AI