Shoppers love easy returns. But retailers aren’t sold on ’em.
Shoppers love easy returns. But retailers aren’t sold on ’em.  
Podcast: Marketplace
Published On: Fri Nov 24 2023
Description: Americans will drop $37 billion online this long holiday shopping weekend, according to Adobe Analytics. A lot of those consumers are counting on free, easy returns if their items don’t work out, but retailers are unhappy with how much that process costs. In this Black Friday episode, whether stores will ever shrink that return window or go back to charging you for changing your mind. Plus, noisy workplaces, the cookie decoration business and Queen Nefertiti, the original beauty influencer.