What’s behind those annoying customer service hold times?
What’s behind those annoying customer service hold times?  
Podcast: Marketplace
Published On: Thu Jul 27 2023
Description: Call a customer service line and odds are you’ll hear that “unusually high call volume” is making you wait. But automated messages and long wait times seem to have become the norm. We won’t put you on hold to find out why. Plus, the economy just keeps on growing and businesses stock up on inventory again.