FROM FASTCO WORKS AND CAPITAL ONE: Empathy and Innovation: Keeping the Customer at the Center
FROM FASTCO WORKS AND CAPITAL ONE: Empathy and Innovation: Keeping the Customer at the Center  
Podcast: The New Way We Work
Published On: Fri Nov 03 2023
Description: Companies now have mountains of data to help drive decisions and develop products, but a holistic approach to product development must also prioritize customers’ needs and preferences. In this podcast interview, Stephanie Mehta, CEO of Mansueto Ventures, the parent of Fast Company, sits down with Emily Roberts, Senior Vice President and Head of Enterprise Consumer Product at Capital One to hear how to harness the power of technology and customer feedback loops to innovate products and experiences.